FREQUENTLY ASKED QUESTIONS
We've got answers to your most common questions
WHAT TYPES OF ACCESSORIES DO YOU SELL?
We offer a wide range of cannabis accessories, including bongs, pipes, lighters, grinders, rolling papers, and rolling trays.
WHAT MATERIALS ARE YOUR PRODUCTS MADE OF?
Material information for each product can be found in the product description on our website.
CAN I USE YOUR PRODUCTS WITH CONCENTRATES?
Our accessories are primarily designed for dry herbs. Some items may be compatible with concentrates.
HOW DO I CLEAN YOUR PRODUCTS?
To clean most of our products, you can simply use warm water and soap. For detailed instructions on how to clean your bongs and pipes please do your own research.
DO YOU OFFER ANY WARRANTIES?
We currently do not offer warranties on our products. However, we will replace any items that arrive damaged or defective.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards and PayPal.
IS MY PAYMENT INFORMATION SECURE?
Yes, your payment information is secure. We use industry-standard encryption to protect your data, and we will never share your information with any third parties.
DO YOU OFFER ANY DISCOUNTS OR COUPONS?
Yes! Sign up for our email list to receive notifications about exclusive offers and discounts.
CAN I CANCEL OR CHANGE MY ORDER?
If you need to cancel or change your order, please contact us immediately. We may be able to accommodate your request if your order has not yet shipped. However, in some cases, cancellations or changes may not be possible.
WHERE DO YOU SHIP?
We currently ship only within the United States.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated at checkout and vary depending on the item(s) purchased and the destination.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
You can expect to receive your order within 5-7 business days after placing it.
HOW CAN I TRACK MY ORDER?
You will receive a tracking number via email once your order has shipped.
WHAT HAPPENS IF MY ORDER IS LOST OR DAMAGED IN TRANSIT?
If your order is lost or arrives damaged, we will provide a replacement free of charge.
WHAT IS YOUR RETURN POLICY?
We do not accept returns for unwanted items. However, we will replace damaged or defective products. Please see our full Return & Exchange Policy for details: [Link to your policy page]
DO YOU OFFER EXCHANGES?
We only offer exchanges for damaged or defective products. Please see our full Return & Exchange Policy for more information: [Link to your policy page]
WHO PAYS FOR SHIPPING FOR REPLACEMENTS?
We cover the shipping costs for replacement items sent due to damage or defects.
HOW LONG DOES IT TAKE TO PROCESS A REPLACEMENT?
Replacement requests are typically processed within 48-72 hours.
